Policy Information
Check In
Please check-in 15 minutes prior to your scheduled appointment time so we can get you checked in and confirm any important information.
Please check-in 60 minutes prior to any appointment which requires topical anesthesia.
Arriving late may interrupt your service and the services of those who follow after you
Appointments
Services are available by appointment.
For lengthy appointments (generally 1 hour or more) or higher priced procedures (generally $500 or more), a deposit of $100 is required.
Upon booking, clients may be asked to use a credit card to guarantee the reservation.
Call us at 303-404-3376 to make a reservation today.
Cancellation Policy
We understand unexpected complications and illnesses arise, however, an appointment is a promise between our providers and you, the client. With the time constraints of our providers, ample notice is required for rescheduling appointments.
- There is a nonrefundable $75 fee for no-shows to scheduled appointments.
- A $100 deposit is required when an appointment is scheduled for IPL and Procell treatments
- CO2 laser surgery and ALL surgical rejuvenation procedures require a deposit of $500 at the time of scheduling
- The deposit is applied directly to the procedure’s completed cost
- A cancelled, missed or rescheduled appointment within 48 hours of the allotted time results in a forfeiture of the deposit
- If a prepaid package appointment is cancelled, missed or rescheduled inside of 48 hours, $100 will be deducted from the account
- Arriving more than fifteen (15+) minutes late may result in cancellation of appointment
Refund Policy
Service packages and pre-paid treatments are not subject to refunds
Package prices and pre-paid treatments are good for 6 months after date of purchase unless otherwise specified
If for some reason you are not satisfied with an un-used or pre-paid service, the remaining balance can be used towards other services at Flatirons Dermatology
In the event that you are not satisfied with a skin care product or unable to use a skin care product, it can be returned (unopened) for a refund within 14 days from date of purchase
In the event that the product is opened and a client is not satisfied with the performance of the skin care product or unable to continue using the product, it can be returned for a clinic credit within 30 days of the purchase to be used towards other purchases